The United Bank for Africa Plc (UBA) has assured its customers across the continent of excellence service through its various banking products and electronic channels.
Speaking at the bank’s Customers’ Engagement Forum in Lagos on Tuesday, Group Managing Director/Chief Executive Officer, UBA, Mr. Philips Oduoza, said that the financial institution is always seeking for ways of improving its service delivery so as to satisfy its customers.
According to the UBA boss, the commercial bank has upgraded its processes, people and system to deliver efficient services to its customers. He commended the customers for their patronage.
On his part, the Head, Cards, Credit and Collections, Retail Risk Management, UBA, Mr. Babs Olugbemi, expressed UBA’s commitment to the growth of its corporate customers’ businesses with the introduction of value chain banking.
Olugbemi said value chain banking is designed to support its customers’ businesses and provide them with the necessary support to grow their business, among others.
Also speaking, Director, e-banking, UBA, Mr. Yinka Adedeji, said that the financial institution is constantly seeking to improve on its electronic banking and e-payment channels.
Adedeji said: “All a customer needs to participate in the cashless initiative proposed by the Central Bank of Nigeria is to key into our e-payment platform. The customer will have to go to any of our branches to update their personal details, such as their email and phone details.
“The second step requires the customer to collect a debit card from any of the branches, then, the customer can start using the e-payment platform to transact businesses, transfer funds and carry out other banking activities,” he added.
He listed some of the electronic products of the bank to include: U-Direct, debit and prepaid cards, UBAlerts, U-Mobile, Point of Sales, PoS, terminals and Automated Teller Machines, ATM.
Adedeji also explained that with the electronic products, customers can pay bills, top-up airtime, pay for airline tickets, and make transfers to any bank, mobile phone and cards, among others.