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Online Store Earns Customers Trust

20 Dec 2012

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In less than a year since it kicked off operations in Nigeria, Konga.com, a leading online store has transformed the online retail business in Nigeria.

Chief Executive Officer (CEO) of Konga.com, Mr. Sim Shagaya, said the response from Nigerians in less than a year had been quite impressive. According to him, konga.com was able to build trust in Nigeria as it has demonstrated credibility in quality of products and service delivery. Konga.com offers a wide range of products such as baby products, beauty and personal care products, home appliances, electronics, games and consoles, books, mobile phones, watches, office and school items, household items and groceries.

Explaining how they were able to achieve the feat, Shagaya said they identified the issues with online shopping in Nigeria and discovered that there were issues of secure payment, long delivery times and inconsistent quality of goods delivered.

He said the online firm offers secure payment options such as online bank transfer, bank deposits and direct online payment. “With a debit card from any Nigerian bank, customers can enjoy easy payment online as Konga.com’s partnership with Interswitch ensures that card information and money are secure,” Shagaya said.

He explained that the online firm could actually deliver goods within one to two days of placing an order and that not even the recent lockdown on motorcycle in Lagos and other states have hindered their delivery time.

Tags: Business, Nigeria, Featured, Online Store, Customers Trust

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