MTN Subscribers Face More Network Challenges

20 Dec 2012

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MTN’s Corporate Services Executive, Mr. Wale Goodluck

Emma Okonji

Service quality continues to degenerate across networks, despite efforts by the Nigerian Communications Commission (NCC) to address the situation.

Network challenges escalated on the MTN network recently, as MTN subscribers across the country could not make successful calls. The network deteriorated to the extent that some subscribers who were able to generate partial calls after several trials, ended up not hearing the call recipient, thus resulting to increased drop calls.

Apart from the frustrating situation of not being able to make calls that may be very important to the caller, they were charged for each unsuccessful call, even though the caller could not hear the call recipient.

Apart from voice calls, the data communications system was also affected, as customers using the MTN internet modems could not logon to the internet. The situation frustrated several business calls and people suffered losses as a result of the network challenge. Responding to the situation, MTN’s Corporate Services Executive, Mr. Wale Goodluck who admitted the challenges on the MTN network, blamed it on sabotage. He said in a statement in Lagos that there was criminal damage to the MTN fibre optic cable network in at least seven different locations across the country recently.

“All the fibre cuts happened within five minutes intervals, leading the company’s officials to suspect a coordinated attack,” Goodluck said. He explained that the company’s engineers were currently battling to restore service quality to acceptable levels following the massive attack on the company’s extensive fibre network. According to him, the fibre network was violated in seven locations namely, between Port Harcourt and Eket, Kano and Zaria, Abuja and Akwanga, Asaba and Owerri,  Ahoada and Port Harcourt,  Benin and Owo and finally, between Ikeji and Owo.

“To put matters in perspective, MTN on average suffers more than 70 fibre cuts in various locations across the country every month, but this is most unusual in terms of the spread and the coordination. It is almost as if it is a deliberate act targeted at disrupting service delivery” said Goodluck.

He said the company had already notified security operatives of the development and would avail them of all necessary cooperation to track those responsible for the act.

Goodluck appealed to Nigerians to protect telecommunications installations in their localities as they are responsible for bringing telecom services to them and to other members of the society. “We have to again call on members of the public to assist by reporting any suspicious activity around telecommunications installations, which are critical national infrastructure. By so doing, you will play your part in protecting your right to good services and the full benefits of the ICT revolution,” Goodluck said.

Earlier in the year, MTN lost network availability in over 1,000 base stations cumulatively across the network as a result of fibre cuts in the South East, leading to a spell of poor quality of service in the entire region, particularly, Onitsha and Port Harcourt.

Tags: Business, Nigeria, Featured, MTN Subscribers, Network Challenges

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