Caption: MTN office or GSM phone
By Emma Okonji
MTN has introduced customer Security Number for the convenience of its’ over 42b million subscribers.
The security number is aimed at significantly improving customer experience on the MTN network by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.
Customer Relations Executive, MTN Nigeria, Mr. Akin Braithwaite, in a statement said that the MTN Security Number would open the door to a world of convenience and Do It Yourself (DIY) for MTN customers.
According to him the newly introduced MTN Security Number would give customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181, adding that it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.
Braithwaite said the Security Number, which consists of 12 digits Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer was already being forwarded to customers via SMS.
He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to the customer.
The introduction of the number, Braithwaite said, was another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be designed, developed and tested to be error-proof to ensure a smooth implementation.
The security number according to him “is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.”
“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk in Centre closest to them or call our customer care help line – 180,” he said.
Also speaking on the new offering, Corporate Services Executive, MTN Nigeria, Mr. Akinwale Goodluck, said it would attest to MTN’s commitment to leading innovation and customer satisfaction in the industry.
“MTN will continue to invest and innovate in order to deliver world class information and communications technology services to Nigerians,” Goodluck said. He enjoined all MTN customers who were yet to register their SIMs to quickly do so to partake in the exciting benefits of the newly introduced MTN Security Number.