CEO, GTBank, Mr. Segun Agbaje
Guaranty Trust Bank Plc (GTBank) has re-affirmed its commitment to the safety of stakeholders’ funds as it prepares for the 2013 financial year.
The bank said in a statement that it had installed modern technology and also introduced a number of internal procedures that would enable it identify spurious transactions and prevent frauds on customer accounts.
Speaking on the development, Managing Director/Chief Executive Officer, GTBank, Mr. Segun Agbaje, said the bank was committed to ensure its customers are shielded from the escalating incidence of online and other forms of fraud being experienced within the industry.
“We have introduced several new processes internally, which I cannot disclose that make it more difficult for fraudsters to have access to our customer accounts. Additionally we have a mutually beneficial relationship with law enforcement agencies, such as the Nigerian Police Force that enable us identify potential fraudsters and apprehend them before they act,” he said.
According to the GTBank boss, the constant review of the bank’s security infrastructure and processes were pivotal to its recent success in discovering frauds and foiling attempts, which could have translated to huge losses for the bank.
“These included a recent attempt by some unscrupulous individuals to defraud a customer of a large amount of money. The situation has been contained and the individuals concerned are presently aiding the police with their investigations,” the statement added.
Continuing, Agbaje added “GTbank has always been committed to the safety of stakeholders’ funds. A few years ago it installed a whistle blower platform to help against instances of fraud whilst resolving customer service related issues.
“The channel enables customers, staff and other stakeholders of the Bank report unethical or unprofessional conduct by its employees without revealing the complainant’s identity. The GTBank whistle blower is a very secure platform that is hosted on the Bank’s website for easy access.
“More recently, the bank deployed security software on its Internet Banking platform called Trusteer Rapport. The software protects customer accounts from fraudsters by securing online communications with the bank’s website/internet banking portal.
“GTBank has a Payment Card Industry Data Security Standard (PCIDSS) certification attesting to the safety of its card and online channels and the Standards Organisation of Nigeria (SON)’s International Standards Organisation (ISO) 9001:2000 certification in recognition of quality management systems and conformity with global best practice.”