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First Bank Sensitises Customers on IT Upgrade

06 Jun 2013

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First Bank headqurters

Following the large number of nervous customers that thronged First Bank of Nigeria Limited branches Wednesday, the bank has reiterated that the upgrade of its Information Technology (IT) platform which commences today will enhance its service delivery and customers’ satisfaction.

The bank had last month announced that its customers may experience some difficulty in its branches between today and Sunday, due to the systems upgrade. However, other alternative banking channels such as Firstonline, its internet banking platform, ATMs would be available.

First Bank’s spokesperson, Mrs. Folake Ani-Mumuney, in a statement explained that the bank’s upgrade to Finacle 10 banking platform would simplify customer transactions, support the latest database technologies as well as improve functional and operational capabilities on its network.
“A periodic review of our processes to seek ways of upgrading customer experience is an activity that we are passionate about in First Bank. Consequently, our quest at any given time is to ensure the bank is better positioned to offer efficient services to its over seven million customers across the globe,” she added.

Ani-Mumuney assured customers that the financial institution would continue to invest heavily in technology in its bid to drive service excellence and product innovation across its branches and electronic channels.
She added: “Our Finacle 10 platform will drive operations that support new lines of business and further extend our services to the under-banked and unbanked in the nation.”

She however expressed regret over the service disruptions that may be encountered.
According to her, the bank had since provided several alternative platforms to ensure that customers can be serviced at any given time.

“We are approaching an advanced stage of the upgrade and will like to appeal to our customers for understanding and patience as we work towards enhancing customer experience across all our touch points,” she said.

Tags: Business, Nigeria, Featured, First Bank

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