Etisalat Surpasses NCC's Benchmark on Service Quality

10 Jun 2013

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By Emma Okonji

Etisalat Nigeria has said it surpassed the benchmark set by the telecoms regulatory authority, the Nigerian Communications Commission (NCC) on Key Performance Indicator (KPI) for the month of May 2013.

Chief Executive Officer of Etisalat Nigeria, Mr. Steven Evans, who gave the hint in Lagos while addressing journalists on Mobile Number Portability, said the NCC set Call Setup Success Rate (CSSR) at 95 per cent benchmark for all telecoms operators, but that Etisalat surpassed it and recorded between 98 and 99 per cent in the month of May, 2013.

Evans, who attributed the high level of CSSR to the company’s stable network, since the launch of Mobile Number Portability (MNP) on April 22, 2013, said that its network upgrade has reached a level where it can sustain all kinds of promo embarked upon by Etisalat.

Other areas of KPI where the network had good records, according to Evans, were in the areas of Call Drop Rate (CDR), and Signalling Congestion Rate (SCR). Giving the statistics through a projected device as recorded by its technical team, He said NCC gave a condition on its KPI that Call Drop Rates must not exceed 2 per cent across networks, but that Etisalat was able to keep its CDR below 1 per cent as at the month of May, and also maintained a 0.3 per cent level on Signalling Congestion Rate, which NCC benchmarked at 1 per cent. 

He attributed the success level of the Etisalat’s network to standardised upgrade carried out on its network. He promised that Etisalat would continue to maintain and surpass NCC’s benchmark on service quality, through constant investment on its network expansion project.

According to him, the telecoms company, with a current subscriber number of over 15 million, already has a network capacity that can accommodate over 20 million subscribers and that it is not relenting on its network expansion drive, in order to maintain a stable network that will give subscribers absolute peace of mind in voice telephony and data communications.

He said “Etisalat is investing between $400 and $500 (N62 billion and N76 billion) on capital investments for this year alone, which include network upgrade and expansion in order to maintain a stable network for its growing subscribers.

Addressing issues with MNP, Director, Government and Regulatory Affairs at Etisalat, Mr. Ibrahim Dikko, said the initial challenges faced by subscribers were bound to come, but explained that with time Nigerians would overcome them. When asked on the number of subscribers that have ported to and out of Etisalat’s network since MNP was introduced, Evans said Etisalat recorded several thousands of subscribers that ported from other networks to Etisalat’s network, and that the telecoms company currently has more subscribers that ported to its network, than subscribers that ported out of its network.     

Tags: Nigeria, Featured, Business, Etisalat, Nigerian Communications commission (NCC)

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