Deductions will no longer be made on the account of customers of Diamond Bank Plc that use the Diamond Debit cards for withdrawals on other banks’ automated teller machines (ATMs), the bank has said.
The commercial bank disclosed this in a statement signed by its Head, Corporate Communications, Ms. Akpo Daniyan, at the weekend.
Diamond Bank said that the move was to demonstrate its commitment towards customer satisfaction as well as its resolve to drive innovation in the industry. Previously, bank customers used to be charged N100 for withdrawals from ATMs of other banks.
Daniyan added: “the move is part of the bank’s strategic plan towards offering its customers more value for money and making banking more pleasurable and convenient.
“Only Diamond Bank offers its customers free withdrawals from any ATM, anywhere in Nigeria. Our customers can carry out transactions with their Diamond bank debit cards without paying a kobo.”
According to her, customers of the bank do not need to pay to obtain a debit card.
“With our savings products, customers have access to a free debit card; they do not pay any monthly subscription fees. We have taken it a step further since July 1 by telling our customers that they can freely use their Diamond debit cards on any other bank’s ATM and save the N100 they would have paid for each transaction.
“At Diamond Bank, we continually seek ways of providing unequalled customer experience for our customers and the decision to embark on this free ATM withdrawal scheme is one of the ways we are achieving this,” Daniyan added.
Diamond Bank, according to the statement, has a wide range alternative electronic banking channels and services. This, it said had made the commercial bank a frontline player in driving the cashless policy.