DHL, one of the world leading courier firms has elevated two of its managers to a position of higher responsibilities. While Mr. Morgan Uloka has been elevated to head Operations in DHL Express for West Africa, his colleague Mr. Femi Olaiya is now Customer Service Process & Performance Excellence, DHL Express Sub-Saharan Africa.
Uloko who joined DHL International Nigeria Limited 20 years ago has served in various capacities amongst which are Gateway Manager Nigeria, General Manager- Northern Nigeria and until recently the Area Operations Manager Anglophone West Africa, made up of Nigeria, Ghana, Sierra Leone and Liberia.
Morgan holds BSC in Geography from the University of Jos, and an MBA from the University of Kent, Canterbury in the United Kingdom. He has vast experience in express logistics manager whose training and development cuts across DHL’s vast global network. He is a past recipient of the Bill Walden Award—the company’s global recognition for management excellence and contribution to the company’s development.
In his current position, Morgan’s role is expanded to cover service development and improvement in 15 West African countries within sub-Saharan Africa.
Femi Olaiya took up the position of Head, Customer Service Process & Performance Excellence for DHL Express Sub-Saharan Africa in January 2013. Prior to this, Femi served as Head of Customer Service for Anglophone Africa and was responsible to design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service is delivered to DHL Customers in the Anglophone Africa Cluster.
An experienced Service Desk and Customer Service expert certified by the Helpdesk Institute of London, he is also a seasoned trainer and systems engineer certified by Microsoft Corporation in both areas of expertise. He has worked with numerous multinational organisations to develop their service desks and contact centres. His experience of 10 years and training in DHL has groomed him to become a Certified International Specialist in shipping.